PAINT YOUR LIFE TERMS AND CONDITIONS OF USE
Last updated: January 18, 2023
Thank you for visiting www.paintyourlife.com or www.tellyourlife.com or any of their subdomains (to which we refer to herein, together with its content and services, as a Site). We are an online retail store and information website for producing custom handmade portraits painted from your photos or their compilation (the “Products”) and related products and services and for the curation, publication and display of biographic content (the “TYL Services”). By accessing our Site and/or by clicking the "I Agree" or "OK" button, the user accessing or otherwise using the Site or any portion thereof (“you”, “your” or “user”)hereby expressly acknowledge and agree that it is entering into a legal agreement with: (i) PAINTYOURLIFE LLC if you are a non-EU and non-UK based customer; or (ii) PAINT YOUR LIFE UK LTD if you are an EU or UK based customer) (collectively, "we", "us" and/or "our")", and have understood and agree to comply with, and be legally bound by, these Terms and Conditions of Use (the “Terms and Conditions”). You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law.
IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS OUR SITE OR MAKE ANY PURCHASES THROUGH OUR SITE.
We reserve the right, at our discretion, to modify these Terms and Conditions or any policy or other terms referenced in these Terms and Conditions at any time and from time to time. Such modifications will be effective upon posting on the Site, and your continued access or use of the Site thereafter means your acceptance of any changes to these Terms and Conditions or any policy or other terms referenced in these Terms and Conditions.
2. ABILITY TO ACCEPT TERMS
Our Site is not structured to attract children under the age of 16 years. If you are under the age of 16, please do not visit or use the Site. If you are between 16 and 18 years of age, then you must review these Terms and Conditions with your parent or guardian before visiting or using our Site to make sure that you and your parent or guardian understand these Terms and Conditions and agree to them.
3. CUSTOMER ACCOUNT
During your use of our Site and in order to use our Site's services, you may choose to or may be required to create an account (the “Account”), and by doing so you agree to provide accurate and complete information as required by the relevant Site page (the “Account Information”), and to keep the Account Information current, accurate and complete. If you choose to register to our Site, such registration may be performed in several manners which we may make available such as through certain credentials (e.g. name, email and password) or social login through your social network accounts such as Facebook, Google etc. ("Social Accounts”).In the process of registration you may be asked to provide us with certain mandatory information such as your name and email address, and potentially a password that you will use to access your Account.
You agree not to create an Account for anyone else, use the Account of another without their permission or permit any use in Your Account by anyone else. You are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. You must notify us immediately of any breach of security or unauthorized use of your Account. As between you and us, you are solely responsible and liable for any activity that occurs in connection with your Account. If you wish to delete your Account, you may send a request to us by filling this contact form. If you provide information that is untrue, inaccurate, not current or incomplete, or we have plausible suspicions that such information is inaccurate, incomplete or untrue, we reserve the right, without prejudice, to suspend or terminate your Account and refuse your use of the Site, including, but not limited to, sales resulting from the Site.
We sell Products and Services through this Site to individual consumers solely for their personal use. We do not appoint you or anyone acting on your behalf as a reseller, distributor or other agent or representative of us, and therefore purchase of Product or Services for resale is strictly prohibited. Purchase for resale means the purchase of a Product by someone who resells, or intends to resell it to others (consumers, businesses or any third party). If we believe you are involved in purchase for resale, we reserve the right to restrict sales to you, to cancel your orders, and/or to suspend or close your account, in addition to taking legal action.
5. THIRD PARTY SOURCES AND CONTENT
6. USER SUBMISSIONS
Our Site permits the uploading, sharing, posting, and publishing of content, including text, videos or images, provided by you (whether via mail, by uploading or by connecting your Social Accounts to your Account or otherwise) and other users (collectively, "User Submissions"). Your User Submissions may be posted to our Site, used to send commercial marketing materials, or otherwise be made publicly available. You shall be solely responsible for your User Submissions and the consequences of uploading or publishing them. We have complete discretion whether to allow publishing your User Submissions and we reserve the right without further notice to you, to monitor, censor, edit, remove, delete, and/or remove any and all User Submissions at any time and for any reason.
You represent and warrant that you own or have the necessary rights and permissions to use and authorize us to use all Intellectual Property Rights (as defined below) in and to your User Submissions and to enable inclusion and use thereof as contemplated by these Terms and Conditions. Intellectual Property Rights means any and all rights, titles and interests, whether foreign or domestic, in, under, and to any and all trade secrets, patents, copyrights, service marks, trademarks, know-how, or similar intellectual property rights, as well as any and all moral rights, rights of privacy, publicity and/or similar rights of any type under the laws or regulations of any governmental, regulatory, or judicial authority, foreign or domestic.
You further represent and warrant that you have all the necessary consents and permissions from all individuals depicted in your User Submissions, including consents and permissions of parents or guardians of minors, as may be required under applicable laws.
You retain all of your ownership rights in and to your User Submissions.
You agree that you will not send, display, post, submit, publish or transmit a User Submission that: (1) is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights; (2) glorifies violence, celebrates the suffering or humiliation of others, including animals, displays death or cruel and insensitive; (3) displays nudity or sexual activity; (4) displays animals that are harmed or hunted; (5) is unlawful, defamatory, libellous, threatening, pornographic, obscene, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, gives rise to civil liability, violates any law, or is otherwise dishonest, inaccurate, inappropriate, malicious or fraudulent; (6) creates a risk to a person’s safety, health, or property, creates a risk to public safety, health, or property, compromises national security, or interferes with an investigation by law enforcement; (7) impersonates another person; (8) promotes or involves illegal activities, terrorism or drugs (9) is unfair or deceptive under the consumer protection laws of any jurisdiction; (10) violates export control laws, relates to illegal gambling, or illegal arms trafficking; (11) constitutes an unauthorized commercial communication; (12) contains the contact information or any personally identifiable information of any third party unless you have first obtained the express consent of said third party to include their contact information or personally identifiable information; and/or (13) breaches these Terms and Conditions.
Further to your additional relevant permission to use your User Submissions (including pictures of your painting, photos or videos of you with your painting, unboxing videos, your TellYourLife Page etc.), you irrevocably authorize us to use your User Submissions and derivative works thereof on our Site, social networks, in marketing messages and other marketing materials, including next to or in connection with our ads and offers that we display for advertising our Products and Services on our Site and other websites and platforms, including mobile apps. When giving us permission to use your User Submissions as stated in the preceding sentence, you confirm that you have all the necessary consents and permissions from all individuals depicted in such User Submissions, including consents and permissions of parents or guardians of minors, as may be required under applicable laws.
7. TELLYOURLIFE PAGE
We may make available to you, subject to payment of a certain fee as further detailed below, a unique publicly available webpage through which we curate and publish biographic or memorial content such as textual descriptions, images and videos ("TellYourLife Page”). In the process of setting up your TellYourLife Page we will provide you with a draft page for your approval prior to its publication (the “Draft TYL Page”). In order to provide the Draft TYL Page, we will request that you’ll provide us with certain information through interview with a member of our professional storytelling team, responding to our questionnaire or otherwise submitting other material to us or otherwise making such material available to us. All such information shall be deemed User Submissions. We will allow you to request up to two rounds of revisions to the Draft TYL Page following providing with an initial draft of the Draft TYL Page. Notwithstanding the aforementioned, we make no representations with respect to the Draft TYL Page, its quality, the manner in which it reflects information you provided us for such purpose or otherwise with respect to your satisfaction thereof.
We may allow you with the option to include third parties to assist you with editing your TellYourLife Page by using the sharing scheme we make available and designating other persons as co-editors. We shall have no liability for any claim arising from your use of such sharing scheme and you shall be fully responsible for any person receiving rights to view or edit your TellYourLife Page as a result of your authorization and set up of your TellYourLife Page.
8. CUSTOMER PURCHASES AND PAYMENT
Estimate prices of the Products, TYL Services and any other services we may offer through our Site (“Products and Service”), are shown on the Site including all pertinent information.Prices and fees related to Products may vary when you place an order depending on the availability of a chosen artist, place of delivery and the number of figures included in the Products. The price of the Product does not include expedited shipping, express service, framing of the painting, photo compilation, video of how your painting was created or other costs or additional services we may provide. For all Products and Services, you will be asked to confirm the full order price at the time your order is accepted by us. Fees for TYL Services are not refundable in any event. Unless otherwise presented to you at the time of making an order for TYL Services, following expiration of your initial TYL Services’ subscription period, you TYL Services subscription shall automatically be renewed for consecutive one month periods until you notify us of your request to cease such renewal.
We reserve the right, to refuse or cancel your order, in whole or in part, without liability to you, at any time at our sole and exclusive discretion, including without limitation for reasons relating to or originating in errors, public interest and/or Company’s values and standards.
You can only pay for Products and Services using a debit card or credit card or other payment methods via the third party payment service provider that we make available for you to use via our Site.
Payment for the Products and Services and all applicable delivery charges are due in US Dollars or other currency option we expressly state on our Site to be acceptable by us. Any currency conversions shall be carried out by your own bank at your cost.
By submitting your order, you represent and warrant that (i) you are an individual consumer who is purchasing the Product and Services for your own personal use in compliance with these Terms and Conditions, (ii) all information supplied by you in placing your order is accurate and complete, (iii) you are not impersonating another person. Without limiting any other right or remedy we may have under these terms or applicable law, we may cancel, terminate, modify, or suspend all or any part of any order or orders (including orders that we have accepted) if we have reason to believe, in our sole discretion, that such order or orders may have been placed in breach of these Terms and Conditions, may impose a risk or burden on the Site or other users of the Site or may corrupt or impair the proper performance of the Site.
Specific Terms for Purchase of ProductsTo place an order, you will need to pay an advance of 20% of a full order price. We will further contact you via the email you indicated when placing an order to obtain your approval of the online proofing of your painting. Upon your approval, you will be requested to complete the order and to make a final payment, including charges that may be calculated in addition to the price of the Products depending on the shipment option and additional services you may have requested or, at your sole discretion, any additional amount you would like an artist to receive as a reward for his/her work. It is your responsibility to make sure that a valid e-mail address for contacting you is submitted to us, as we might be unable to complete the order without additional information or confirmations to be provided by you after placing the order.
You have a right to request a refund of 20% prepayment for orders not completed within 60 (sixty) days from the moment you placed the order. If you fail to do so, 20% payment made when placing the order will not be refundable.
For more information please see our Purchase Policy below which is incorporated into these Terms and Conditions by reference.
9. CUSTOMER CONDUCT; OWNERSHIP
The (1) content on our Site, including without limitation, the text, documents, articles, brochures, descriptions, products, software, technology, graphics, photos, sounds, videos, interactive features, and services and any output thereof (or collectively, the “Materials”), (2) User Submissions not provided by you (or together with the Materials, the “Content”), and (3) the trademarks, service marks and logos contained therein (the “Marks”), are our property and/or our licensors’ sole property and are protected by applicable copyright or other intellectual property laws and treaties. All other brands and names (including third-party product names) are the property of their respective owners. You may not use the name PaintYourLife, Paint Your Life, paintyourlife.com, the Paint Your Life logo, TellYourLife, TellYourLife.com, or any other graphics or services terms or names that are our Marks or our affiliates' Marks without our express prior written consent.
You acknowledge that all Material and Marks are copyrighted under applicable law, including, without limitation, the U.S. copyright laws, and we own all intellectual property rights to the selection, coordination, arrangement, and enhancement of such Content. Except as required for use and access to the Site as permitted hereunder, you may not use, modify, copy, emulate, upload, post, reproduce, or distribute any Content in any way, without obtaining Company’s prior written approval.
It is forbidden under these Terms and Conditions to engage in any activity that will restrict or inhibit other users from using our Site. You shall not: (1) copy, distribute or modify any part of our Site or services without our express prior written authorization; (2) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content; (3) disrupt servers or networks connected to our Site; (4) use or launch any automated system (including without limitation, "robots", "spiders", or otherwise) to access our Site; (5) parse any content within our Site or copying any source code to mimic the look and feel of our Site; (6) circumvent, disable or otherwise interfere with security-related features of our Site or features that prevent or restrict use or copying of any content or that enforce limitations on use of our Site, and/or (7) sell, license, or exploit for any commercial or non-private purpose, any use or access to the Site and Services or any Content related thereto.
10. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DO NOT AND WILL NOT ACCEPT LIABILITY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSSES OF ANY KIND OR FOR ANY LOSS OF DATA, REVENUE, PROFITS OR REPUTATION, ARISING UNDER THESE TERMS AND CONDITIONS OR OUT OF YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR THAT ARE RELATED TO THE PURCHASE OF GOODS, PRODUCTS OR SERVICES FROM OUR SITE EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITY, DAMAGES OR LOSSES. THE AFOREMENTIONED LIMITATION OF LIABILITY SHALL APPLY ALSO TO OUR LICENSORS AND SERVICES PROVIDERS WITH RESPECT TO THEIR LICENSED ARTICLES AND PROVIDED SERVICES, WHICH ARE INCORPORATED IN OUR SITE.
NOTWITHSTANDING THE OTHER PROVISIONS OF THESE TERMS, IF WE ARE FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH YOUR USE OF THE SITE OR ANY CONTENT, OUR LIABILITY SHALL IN NO EVENT EXCEED THE FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE CAUSE OF ACTION AROSE.
THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION 9 SHALL APPLY TO ALL CLAIMS FOR DAMAGES, WHETHER BASED IN AN ACTION OF CONTRACT, WARRANTY, STRICT LIABILITY, NEGLIGENCE, TORT, OR OTHERWISE.
11. OTHER RIGHTS
We may terminate or suspend your Account and your accessibility to all or part of our Site, without prior notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or a third-party or us.
12. TERMINATION OF TERMS
If you no longer agree to these Terms and Conditions, you must stop your use of and visit to our Site and notify us in writing of the same. You acknowledge and agree that: (1) any termination of your access to the Site may be affected without prior notice; and (2) we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or our Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to our Site.
13. WARRANTY DISCLAIMERS
This section applies whether or not the services provided under our Site are for payment. Applicable law may not allow the exclusion of certain warranties, so to that extent, certain exclusions set forth herein may not apply.
OUR SITE, PRODUCTS AND SERVICES, AND ANY CONTENT OR DATA RELATED THERETO ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WE HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. NO REPRESENTATIONS OR WARRANTIES ARE MADE HEREUNDER AS TO THE USABILITY, ACCURACY, QUALITY, AVAILABILITY, RELIABILITY, SUITABILITY, COMPLETENESS, TRUTHFULNESS, USEFULNESS, OR EFFECTIVENESS OF ANY SERVICES OR CONTENT, DATA, RESULTS OR OTHER INFORMATION OBTAINED OR GENERATED IN CONNECTION WITH YOUR OR ANY USER’S USE OF THE SITE OR SERVICES. WE DO NOT GUARANTEE THAT OUR SITE WILL BE FREE OF BUGS, SECURITY BREACHES, OR VIRUS ATTACKS. OUR SITE MAY OCCASIONALLY BE UNAVAILABLE FOR ROUTINE MAINTENANCE, UPGRADING, OR OTHER REASONS. YOU AGREE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS OF THE INTERNET, SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS. WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT, PRODUCT, OR SERVICE THAT IS FEATURED OR ADVERTISED ON OUR SITE BY A THIRD PARTY.
14. APPLICABLE LAW
We make no representation that the Content in our Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Those who choose to access our Site from other locations do so at their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to our Site, the services provided through our Site, or the Content (or a Claim): (i) if made by non-EU and non-UK based customers shall be governed by the internal laws of the State of New York; and/or (ii) if made by EU or UK based customer shall be governed by the internal laws of England and Wales without reference to any choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in (i) the state of New York for claims concerning non-UK based customers and/or (ii) London, England for claims concerning EU or UK based customers and irrevocably agree that all Claims may be heard in such court. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.
You agree to defend, indemnify and hold us, our affiliates, subsidiaries, related companies, and our and their respective officers, directors, employees, representatives, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney's fees) arising from: (1) your use of, or inability to use, our Site; (2) your User Submissions; or (3) your violation of these Terms.
16. SUBMITTED FEEDBACK
It is our desire and pleasure to hear from our customers and welcome your comments regarding our Products and Services, including our Site. We request that you be specific in your comments when providing feedback with respect to our Products and Services. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (to which we refer collectively, as Feedback), the Feedback shall be deemed and shall remain our exclusive property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Feedback of every kind and nature and shall be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback, including the right to publish on the Site or elsewhere and to use the Feedback, including any suggestions, ideas, etc. contained herein.
If you have any questions regarding our General Terms and Conditions of Use, please feel free to contact us by filling this contact form or by mail:
For EU or UK based Customers:
PAINT YOUR LIFE UK LTD
(Company Number: 13336064)
120 High Road,
East Finchley, N2 9ED
For non-EU and non-UK based Customers:
PAINT YOUR LIFE LLC
30 N Gould St Ste 20407,
Sheridan, WY 82801
1. COUPONS AND DISCOUNTS
We aim to keep our Products and Services as affordable as possible and often distribute store credits or coupon codes (collectively, “Coupons”) through various channels as part of a special offer, promotion, or as part of a refund or other payment from us. Unless otherwise noted, you may only receive one Coupon per special offer or promotion, and you are not permitted to combine Coupons nor add them retroactively to your order. Coupons are not redeemable for cash. Coupons may only be used once for up to the maximum discount amount specified.
Coupons may be subject to additional offer or promotion-specific terms and conditions, such as tagging and posting photos or videos with your painting on social networks. We reserve the right to determine at our sole discretion whether you are eligible to receive certain Coupons.
You may be required to redeem Coupons by a certain date depending on the specific terms and conditions of the relevant special offer or promotion. Unless otherwise specified, a Coupon is valid for up to 180 days from the date granted. If you do not redeem your Coupon prior to the specified date, it may expire.
Any abusive use of Coupons or violation of additional offer or promotion-specific terms and conditions, as determined by us in our sole discretion, may result in the rescission of the Coupons as well as your inability to participate in future promotions or use the Site.
BUY ONE GET ONE AT A DISCOUNTED PRICE (BOGO codes) SPECIAL PROMOTION
From time to time, we may offer certain Products to be purchased under a special promotion with a code buy one painting get the second painting of equal or lesser value with a special discount (“BOGO”) applied automatically in the cart for purchasers purchasing in the same order, multiple paintings.
Each additional painting in the same purchase shall be entitled to a special discount, in accordance with the promotion terms as listed in the cart.
The discount will be applied to the lower priced paintings. To the extent that you are applicable to participate in the promotion, the BOGO code shall apply to your cart automatically.
Subject to the promotion terms specified in your cart, the BOGO code may or may not be combined with additional offers and discounts.
Offer not available for purchase of gift cards. The BOGO code is not redeemable for cash. Additional restrictions may apply
2. GIFT CARDS
By purchasing, redeeming or accepting a Paint Your Life or TellYourLife Gift Card (“Gift Card”) you’re agreeing to this Purchase Policy and our Terms and Conditions.
Gift Cards are available for purchase only in eligible countries and may only be used to purchase Products and Services at our Site. If a purchase exceeds your Gift Card balance, the remaining amount must be paid with another payment method available at our Site.
Gift Cards issued in United States Dollars (USD) must be purchased using a credit or debit card with a valid US billing address. Gift Cards issued in Canadian Dollars (CAD) must be purchased using a credit or debit card with a valid Canadian billing address. Gift Cards issued in USD or CAD do not have an expiration date and may be applied despite any stated expiration date.
Gift Cards issued in Australian Dollars (AUD), British Pounds (GBP) or Euros (EUR) may be purchased using a credit or debit card with a valid billing address in the respective eligible country. Gift Cards issued in GBP, AUD, and EUR expire 36 months from the date the Gift Card is purchased. The expiration date for each Gift Card is included in the email sent to the recipient. After the expiration date, the recipient will no longer be able to redeem the Gift Card.
Gift Cards cannot be resold, used for payment outside of our Site, used for unauthorized advertising, marketing, promotional or commercial purposes, redeemed for more than face value; transferred for value, or redeemed for cash or returned for a cash refund (except to the extent required by law). Gift Cards cannot be used in conjunction with Coupons or any other discount codes.
The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient. We are not responsible if any Gift Card is lost, stolen or used without your permission.
3. STORE CREDIT
All store credits and exchanges are non-refundable.
Store credit is valid for up to 180 days from the date granted. Any unused store credit will not be redeemable after its expiration. The validity of store credit cannot be extended.
Store Credit cannot be used to purchase Gift Cards.
Store Credit does not accrue interest.
Store Credit can only be used on orders associated with your original Account or email address.
Store credit cannot be transferred to another person or account.
We are not responsible if any store credit is lost, stolen or used without your permission.
If an order made using store credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only, and not refunded as cash.
Your eligibility to be entitled to receive store credit with respect to a purchase, is subject to the actual payment (not in store credit) of at least of 75% of your purchase.
We reserve the right to correct the balance of your store credit if we believe that a clerical or account error has occurred.
Store credit may not be used in conjunction with certain coupons, see terms of each specific promotion.
4. ORDER PRODUCTION AND PROCESSING
Lack of information in orders may lead to delays in processing such orders. There may be cases in which we will be required to contact you to obtain your confirmation, including approval of relevant painting, or additional information, and such inquiries may also delay the processing of the order. In any event, we shall make reasonable efforts to notify you for any delays.
As part of the purchase of Products, you have the right to choose a specific artist that will be assigned to your order. Artist choice is dependent on their availability. While we will do our best to assign your order to the specific artist you chose, if that specific artist is not available, another qualified artist, with similar skills and style will be assigned to your order. If you wish to get this specific artist regardless of its availability, please contact us.
5. SHIPMENT AND DELIVERY
Orders of Products will be delivered to the address that appears on your order within a reasonable time from the completion of the production and the quality checks.
Orders of Products are usually shipped within 12 days from the date of confirmation of full payment; however, there may be delays due to external factors. The time of delivery can vary depending on the destination. Please note that additional local taxes may be applied to shipments to locations outside of the United States.
We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in a refund of shipment cost, however, we will make reasonable efforts to assist you with such delays in a timely manner.
Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.
When you place your order of Products or approve the online proofing of your painting, you will be prompted to choose service as well as shipping and delivery options. Standard service with standard shipping can take up to approximately 35 days from the date of the shipment. If you need your Product faster, for additional charge you can upgrade to the express service, and shipping, or only express shipping (to the extend such option is available to you based on your location; If you don’t have such an option and you need it, please contact us via contact form). Upgrading your shipment does not infer overnight delivery.
We will provide you with the estimated time of delivery when you place an order for Products and may further adjust it after you approve the online proofing of your painting. Delivery times are based on estimation only and exclude the production and verification stages.
It is important that you enter your address correctly. If the shipment of Product is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange Products that were shipped to an inaccurate address as a result of missing details.
It is also your responsibility to make arrangements (such as notifying a neighbour) to accept delivery on or a reasonable period after the estimated delivery time and the Products will be your responsibility from the time of delivery (or tendered delivery). We will not be responsible for any delays caused by customs clearance nor for any duties charges or fees payable on the export or import of any Products, which will be your responsibility.
Shipping claims should be raised within 30 days from the date of the shipping.
6. RETURN AND EXCHANGES POLICY
We do our best to make exchanges as simple as possible.
We are confident that you will enjoy our Products. However, if you are not completely satisfied with your ordered Painting, within the first 30 days after delivery, you are entitled to a one-time refund of your payment, store credit (excluding the cost of any shipping to and from your delivery address) or product exchange for a Product of equal or lesser value*. No questions asked and hassle-free.
To exercise such right you shall be required to return the Product to us in its original packaging. We also offer a refund of fees for Product related services (for example, for a video of how your painting was created), provided that you notify us of cancellation of such services before we deliver them to you.
Please contact us via contact form for additional instructions on how to return your Product.
If your painting arrives damaged, please reach out to us by filling this contact form. We will either repair the damage or, if the damage cannot be fixed, we will make a new artwork for you free of charge.
If the frame you ordered with your artwork arrives damaged, we will promptly reimburse the frame price or replace it with a new one.
If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you.
Refunds will be effected via the same method of payment used to order the Product (credit card, debit card, PayPal, etc.) within up to 30 days from when we receive the item (in respect to cancellations, 30 days from when the cancellation request was submitted) and informed you of your eligibility for such refund. Keep in mind that some refunds may take over 30 days from the purchase date to be processed.